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All efforts were guided by WCAG 2.1 and 2.2 standards; we remediated the website to meet current accessibility requirements and support long-term compliance.

Comprehensive Accessibility Solution for the Gourmet Food Ecommerce Industry: Audit, Remediation, and VPAT / ACR!

About Client

A specialty gourmet food company best known for its premium roasted nuts, nut blends, and handcrafted chocolates. Based in Massachusetts, they focus on small-batch roasting, high-quality ingredients, and distinctive flavors inspired by global cuisines. The brand is widely recognized for its gift assortments, corporate gifting options, and commitment to quality and freshness.

Challenges

  • The organization faced an active accessibility lawsuit, creating urgency to evaluate and address compliance gaps against recognized accessibility standards.
  • The website included dynamic navigation, search button, products star ratings, product filtering, link text color, and other interactive elements that were not fully accessible to users depending on screen readers, keyboard navigation, or other assistive technologies.
  • There was limited visibility into the website’s current accessibility status, making it difficult to demonstrate good-faith efforts, track remediation progress, or respond to legal and procurement inquiries.
  • The website includes third-party plugins or apps for key functionality. Some of which reflected accessibility barriers that could not be directly remediated at the code level.

Industry

Gourmet Food & Snacks

Project Size

Medium

Services

  • Automated and Manual Accessibility Audit
  • All in One Accessibility®
  • Manual Accessibility Remediation
  • VPAT / ACR documentation
Download Case Study

Solution

Automated Accessibility Audit

  • We have used Monsido, WAVE, and Google Lighthouse to quickly identify common WCAG violations across the website, highlight high-risk areas, and guide the focus of deeper testing.

Comprehensive Manual Accessibility Audit

  • We conducted an in-depth manual accessibility audit aligned with WCAG 2.1 and 2.2 success criteria. Manual testing included the use of multiple assistive technologies, web browsers, and operating systems to reflect real-world user experiences. Testing was performed using NVDA, VoiceOver, and JAWS, with a focus on keyboard navigation, screen reader interaction, focus management, form labelling, error handling, and overall content structure.

All in One Accessibility® widget integration

  • Beyond identifying WCAG violations, an accessibility widget integration provided quick remediation for issues within its scope, allowing immediate improvements on first-party components while manual remediation was planned for more complex elements.

Custom Accessibility Remediation

  • Based on the audit findings, we implemented the targeted manual accessibility remediation at the code and UI level. Fixes were implemented carefully to improve accessibility while maintaining the website’s existing design, branding, and ecommerce functionality.

VPAT and ACR Documentation

  • To support compliance reporting and transparency, we developed a VPAT / ACR which clearly outlined conformance status, remediation efforts, and remaining considerations in a standardized format.

Impact

All efforts were guided by WCAG 2.1 and 2.2 standards; we remediated the website to meet current accessibility requirements and support long-term compliance. The combination of audit, auto and manual fixes, and VPAT / ACR documentation provided a structured framework for ongoing monitoring, ensuring long-term accessibility compliance and better visibility.

Protect your website from accessibility risk while improving usability for all users. We provide combined auto and manual accessibility audit, quick and full accessibility remediation, PDF / document accessibility remediation, and VPAT / ACR documentation service to help businesses address compliance gaps efficiently. Reach out hello@skynettechnologies.com to make digital experience inclusive, compliant, and user-friendly.

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